Privacy Policy
Last updated 2026. How tile.sydney handles personal information, in line with the Australian Privacy Principles.
What we collect
You can browse tile.sydney without giving us personal information. When you request a quote or contact us, we collect the details you provide - name, email, phone, suburb/postcode and your project notes - plus the list of tiles in your quote, so we can price and respond.
How we use it
We use your details only to prepare your quote, arrange samples, and respond to your enquiry. Your quote cart is stored in your own browser (local storage) until you submit it; we don't see it until you send the request. We don't sell your information.
Form handling
Our quote and contact forms are processed on our own server and forwarded to us so we can respond. Please don't include sensitive personal information in messages.
Supply & third parties
To fulfil an order or delivery, we may share necessary details (such as a delivery address) with our supply partner or carrier. External sites we link to have their own privacy practices.
Cookies & analytics
We keep this site lightweight and don't use advertising cookies. Your browser stores your quote cart locally for convenience. If we add privacy-respecting analytics, we'll update this page.
Access, correction & contact
You can ask what we hold, request a correction, or ask us to delete your enquiry via our contact page.
Changes
We may update this policy from time to time; the "last updated" date will change accordingly.